About TIKI
PT Citra Van Titipan Kilat (TIKI) is a leading logistics service company in Indonesia that has been serving package delivery needs since 1970. With decades of experience, TIKI has become a trusted partner for customers seeking fast and affordable delivery services.
TIKI boasts an extensive operational network covering 69 major cities in Indonesia, with over 500 representative offices, 3,700 outlets, and more than 6,000 employees spread across the country. With this robust network, TIKI is ready to provide reliable and efficient delivery services to all its customers.
In addition to its focus on package delivery services, TIKI plays a vital role in supporting Indonesia's economy. The company strongly supports Micro, Small, and Medium Enterprises (MSMEs) in Indonesia, contributing to the development of business capabilities. TIKI collaborates with agency partners and marketplace platforms to provide support and assistance to MSMEs.
1970
Established in Jakarta on September 1, 1970 by Soeprapto Soeparno and Nuraini under the name CV Titipan Kilat.
1990
TIKI changed the status of its business entity from CV. Titipan Kilat to PT. Citra Van Titipan Kilat.
1993
TIKI officially adopted its new name, PT. Citra Van Titipan Kilat.
1995
The development of TIKI products and services was increasingly growing, including SDS, ONS, REG, ECO, TRC, and INT.
2008
TIKI introduced Drive Thru services, a feature that its competitors did not yet offer.
2015
TIKI launched the JEMPOL Online Pickup facility, making it easier for customers to place orders from anywhere.
2016
Won the Service Quality Award 2016 | Indonesia Digital Popular Brand Award 2016 and Indonesia E-Commerce Brand Award 2016.
2017
TIKI introduces the TIKI app, where customers can easily check postage, track delivery status, and find the nearest TIKI location.
2020
TIKI introduced "SERLOK" (Seller Online Booking), offering MSME business owners exclusive benefits when they join the platform.
2021
TIKI launched the SOBATIKI program, a membership initiative offering numerous benefits for loyal customers.
2022
TIKI implemented 5 Sustainability Strategic Pillar.
2023
Won SQ Award 2023, Baznas 2023, Top Brand dan SWA |
Relaunching Web and App |
DOKU Payment Gateway |
TIKI Goes to Campus |
TIKI EVS | Agen Kurir Mantap
2024
Achieved TOP Brand 2024, IOB 2024, and TOP Digital PR 2024
Vision and Mission
VISION
To make TIKI one of the leading companies in shipping and logistics services by optimally meeting customer needs and interests, achieving recognition both in Indonesia and internationally.
MISSION
To work professionally, honestly, and responsibly with confidence and high dedication, always striving to be the best.
Corporate Culture
Amanah (Trustworthiness)
Being trustworthy in carrying out tasks with honesty and full responsibility.
Komunikasi (Communication)
Conveying and receiving information to align perceptions.
Komitmen (Commitment)
Diligence in fulfilling agreements and commitments.
Kerjasama (Collaboration)
Respectful interaction to achieve the company's goals.
Pikiran Terbuka (Open-mindedness)
Accepting differences for improvement.
Awards
TIKI commitment to excellence and quality services has been acknowledged through several prestigious awards. Among them, TIKI received the TOP INNOVATION CHOICE AWARD 2021 for its innovation, the Seller Online Booking (SERLOK) service, which provides convenience for online entrepreneurs. TIKI was also recognized as one of the top three courier service companies in Indonesia by TOP BRAND 2022, based on an independent survey involving over 12.000 respondents in 15 major cities in Indonesia.
Superbrands Indonesia Choice 2022 also recognized TIKI as the most favorite express courier company. This award is based on a survey covering market dominance, longevity, good will, customer loyalty, and overall market acceptance in 6 major cities in Indonesia.
In addition, TIKI has been awarded the 2023 SERVICE QUALITY DIAMOND AWARD (SQ Awards) with a Diamond rating, signifying a very high level of customer satisfaction. This recognition comes from the Service Quality Index survey conducted by Carre Service Quality Monitoring in collaboration with Marketing Magazine. TIKI has achieved the highest rating in various key areas, including accessibility, process efficiency, human resources, and service quality. Furthermore, in 2023, TIKI secured the prestigious 2023 TOP BRAND Award in the best courier service category. The company also received recognition from SWA magazine through the 2023 Indonesia Original Brand Awards (IOB Awards), solidifying its position as the top courier service in the categories.
TIKI social commitment is also realized through its Corporate Social Responsibility (CSR) program called "TIKI Budayakan Berbagi" (Promoting Sharing Culture). This program involves various activities such as mosque renovations and disaster relief assistance, including the construction of communal kitchens and disaster aid distribution. TIKI social support was acknowledged by the National Board of Amil Zakat (BAZNAS) through the BAZNAS AWARD 2023, which recognized it as the "Best Company with Social Programs/DSKL".
With its long-standing experience, customer trust, and numerous prestigious awards, TIKI remains committed to providing the best logistics services, supporting MSMEs' growth, and contributing to Indonesia's economic progress. As a reliable logistics service company, TIKI continues to strive to improve the quality of its services to meet the evolving needs of its customers.
TIKI Partners
