About TIKI
PT Citra Van Titipan Kilat (TIKI) is a leading logistics service company in Indonesia that has been serving package delivery needs since 1970. With decades of experience, TIKI has become a trusted partner for customers seeking fast and affordable delivery services.
TIKI boasts an extensive operational network covering 65 major cities in Indonesia, with over 500 representative offices, 3.700 outlets, and more than 6.000 employees spread across the country. With this robust network, TIKI is ready to provide reliable and efficient delivery services to all its customers.
In addition to its focus on package delivery services, TIKI plays a vital role in supporting Indonesia's economy. The company strongly supports Micro, Small, and Medium Enterprises (MSMEs) in Indonesia, contributing to the development of business capabilities. TIKI collaborates with agency partners and marketplace platforms to provide support and assistance to MSMEs.
1970
Established in Jakarta on September 1 1970 by Soeprapto Soeparno and Nuraini under the name CV Titipan Kilat
1990
TIKI changed the status of its business entity from CV. Titipan Kilat to PT. Citra Van Titipan Kilat
1993
TIKI officially with its new name PT. Citra Van Titipan Kilat
1995
The development of TIKI products and services is increasingly developing, including; SDS/ONS/REG/ECO/TRC/INT
2008
TIKI provides Drive Thru services that its competitors currently don't have
2015
TIKI launches ‘JEMPOL’ Online Pick Up facility which makes transactions easier with customers to make orders anywhere
2016
Won the Service Quality Award 2016 | Indonesia Digital Popular Brand Award 2016 and Indonesia E-Commerce Brand Award 2016
2017
TIKI presents TIKI apps, everything can be done on TIKI Apps including; check postage; check delivery status and check the nearest TIKI location
2020
The "PUTAR" Pick Up and Delivery facility appears as a solution for sending packages without having to go to the sales counter.
Presenting "SERLOK" Seller Online Booking. MSME business people will be pampered with facilities if they join with with SERLOK
2021
SOBATIKI program, namely the TIKI membership program which has many benefits for loyal TIKI customers
Vision and Mission
VISION
Making TIKI one of the best companies in shipping and logistics services by optimally serving customer needs and interests so that it is known in Indonesia and internationally.
MISSION
Work hard professionally, honestly, responsibly with confidence and high dedication to always be the best.
Corporate Culture
Amanah (Trustworthiness)
Being trustworthy in carrying out tasks with honesty and full responsibility.
Komunikasi (Communication)
Conveying and receiving information to align perceptions.
Komitmen (Commitment)
Diligence in fulfilling agreements and commitments.
Kerjasama (Collaboration)
Respectful interaction to achieve the company's goals.
Pikiran Terbuka (Open-mindedness)
Accepting differences for improvement.
Awards
TIKI commitment to excellence and quality services has been acknowledged through several prestigious awards. Among them, TIKI received the TOP INNOVATION CHOICE AWARD 2021 for its innovation, the Seller Online Booking (SERLOK) service, which provides convenience for online entrepreneurs. TIKI was also recognized as one of the top three courier service companies in Indonesia by TOP BRAND 2022, based on an independent survey involving over 12.000 respondents in 15 major cities in Indonesia.
Superbrands Indonesia Choice 2022 also recognized TIKI as the most favorite express courier company. This award is based on a survey covering market dominance, longevity, good will, customer loyalty, and overall market acceptance in 6 major cities in Indonesia.
In addition, TIKI has been awarded the 2023 SERVICE QUALITY DIAMOND AWARD (SQ Awards) with a Diamond rating, signifying a very high level of customer satisfaction. This recognition comes from the Service Quality Index survey conducted by Carre Service Quality Monitoring in collaboration with Marketing Magazine. TIKI has achieved the highest rating in various key areas, including accessibility, process efficiency, human resources, and service quality. Furthermore, in 2023, TIKI secured the prestigious 2023 TOP BRAND Award in the best courier service category. The company also received recognition from SWA magazine through the 2023 Indonesia Original Brand Awards (IOB Awards), solidifying its position as the top courier service in the categories.
TIKI social commitment is also realized through its Corporate Social Responsibility (CSR) program called "TIKI Budayakan Berbagi" (Promoting Sharing Culture). This program involves various activities such as mosque renovations and disaster relief assistance, including the construction of communal kitchens and disaster aid distribution. TIKI social support was acknowledged by the National Board of Amil Zakat (BAZNAS) through the BAZNAS AWARD 2023, which recognized it as the "Best Company with Social Programs/DSKL".
With its long-standing experience, customer trust, and numerous prestigious awards, TIKI remains committed to providing the best logistics services, supporting MSMEs' growth, and contributing to Indonesia's economic progress. As a reliable logistics service company, TIKI continues to strive to improve the quality of its services to meet the evolving needs of its customers.
TIKI Partners
